BPO Full Form | What is BPO Full Form | BPO Full Form in Call Center
BPO Full Form - Business Process Outsourcing
BPO
- BPO stands for business process outsourcing. It's a contract of a corporation to an outside provider of services or business processes.
- It's a cost-saving measure that allows companies to outsource the non-core tasks.
- This may include manufacturing or back-office functions like accounting, data entry and human resources.
- It also includes front-end services like customer care and technical support. Thus, BPO services are often divided into back office outsourcing and front office outsourcing.
BPO Options
- There are three kinds of BPO options which are given below:
Bpo Options
- Onshore Outsourcing :
- It's also known as domestic outsourcing. It refers to obtaining BPO services from someone within an equivalent country.
- Nearshore Outsourcing :
- It refers to obtaining BPO services from someone within the neighboring countries.
- Offshore Outsourcing :
- It refers to obtaining BPO services from an external organization in another country except the neighboring countries.
Need of Outsourcing
- The major and therefore the most important reason that outsourcing is implemented, may be a significant and massive cost reduction. It reduces the value of the tasks that a corporation requires.
Benefits
- Let's see a list of BPO benefits :
- Efficient and cost reducing
- Increase company flexibility
- Focus on core business
- Reduced overhead
- Outside expertise
- Increase in revenue etc.
Difference between BPO and Call Center
- BPO is a corporation which is responsible for performing a process of another business. It's used to save the value or gain the productivity.
- On the other hand, call center may be a part of client's business. It involves handling telephone calls. It’s used to solve customer's complaints and requests over telephone calls.
Advantages of BPO
- Stay focused on the main business
- Reduced overhead
- External Expertise
- Effective and cost-cut
- Increase efficiency at the business
- Revenue growth, and so on.
Advantages of BPO